We care about your happiness. That’s why we have a 100% happiness guarantee.
We take a “golden rule” approach to our products. Do unto others what you expect yourself.
We stand by our product 100%, no if or butts. After all each of our products is hand packed with love in Canada.
So if you are unhappy at all with your purchase, we will solve it. Refund it, exchange it, or just to brainstorm ideas on what’s going on with your skin.
Just send us a message, and we are happy to help!
Nadine & Facial Clay Masks Team
If you have changed your mind, for any reason, you can return your purchase if it’s unopened within 30 days, no questions asked, and we will pay the shipping to return your purchase. All refunds will be issued back to your original payment method.
There are no fees to return. All returns must be authorized, so please contact us.
If you have already opened your product and not happy, we still want to hear from you and don’t worry you are covered by our happiness guarantee.
If something was damaged during shipping, yikes! Please snap a photo and we will get it fixed right away.
As a small business, your skin health is so important to us. If you are not satisfied, we are not satisfied.
More FAQ about Shopping with Facial Clay Masks
What payment methods do we accept?
We want to make it as easy as possible to make a payment. That’s why we accept Paypal, credit card, and if you like, we even accept e-transfers sent to [email protected]
What taxes do you charge?
We are a registered business in British Columbia. Therefore we have to charge GST and PST.
Otherwise, for products purchased in other provinces, your local tax rate applies.
How soon is my order shipped?
We will do our best to ship your order out right away, so often they go out the same day or next morning. We guarantee your order will be shipped out within 3 days.
I forgot to apply a Coupon
We are sorry to hear that, unfortunately we cannot retroactively apply coupons to your order.
Coupons and promotions that we run do not apply to items already on sale.
Please make sure to sign up for our newsletter and follow @facialclaymasks on facebook to keep in the loop on promotions we might be running.